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July 08, 2004

Metal Flakes

For those of you from Metal Flakes, here's a message from the webhost:

07/08/04 - 9:45 AM (Thursday morning) - Server-7 (Plesk) was compromised, as we just discovered. The intruder has root access (which doesn't mean he has the root password, but he has access one way or the other). The only solution in such case is a complete restore. This means we will install a new hard drive into server-7 with a new operating system, new Plesk, and then restore the data from the old drive. This process will take anywhere from 5 hours to 12 hours, depending on the degree of problems to solve, and also on what was done to the server by the intruder -- we're still investigating. AT THIS TIME please do not email us with specific questions as we are probably not able to answer them until the job is done and all data restored. We hope for your understanding. Thanks.

UPDATE: 11:45 PM: (Thursday night) - we have various problems and had to start over several times with the restore -- please expect this to last another couple of hours.

UPDATE: (Friday morning) - We understand how upset and or disappointed you must be about the timing ... we do our very best, but there is some damage that caused the restore to be interrupted several times. We cannot just "copy over" directories from the old hard drive as this would likely mean to copy over the intruder's backdoor as well. Every restore runs about 3 hours, and we had different problems with each run. But there really are not too many option to do this safely.

UPDATE: (Friday Night)- Because of the nature of what the hacker did in combination with other expected problems for such transfer it takes many more steps to restore data than a standard backup/restore would. We apologize, but there is no way to fasten this prcess. We do what is possible.

We're assuming that the site will be restored as it was when they pulled the plug. If not, we'll have to move it again from the old host and all posts made since then will no longer exist. I hope not.

Personally, I consider this to be a complete crock. I think that they just plain don't know what they're doing. I don't think that they used an intelligent strategy through any portion of this problem. They could have solved this problem, if they'd had the knowledge/understanding/creativity/intelligence and had made the effort, with zero downtime.

But then, that's easy for me to say, 'cause I don't know what they're trying to solve.

The advertising for their hosting services say, and I quote, "99.9% uptime!" I wonder if they'll be honest and change that to something much lower after this....

Posted by Jeff at July 8, 2004 10:12 PM

Comments

*poke!*

Posted by: TICHAT at July 9, 2004 12:37 AM


Hey Guys,

No worries, I'm sure that everyone understands the crap you're going through right now. I think I'll set up an alternate bb through EZBoard and people can just hang there.

Grocery shopping first!

I'm thinking of you guys, this must really suck!

Lisa

Posted by: Lisa at July 9, 2004 04:56 PM


Yeah, Lisa!!

Now, how do we get there??

Sophie

Posted by: Tichat at July 9, 2004 10:15 PM


Ya know..........that a real interesting list of topics you got there. Bunch of political stuff and Metal Flakes.........LOL.

Glad we are back up, I was feeling all outta place with my morning coffee :D

Posted by: DEB at July 10, 2004 07:11 AM


Ya know what else? I can't stop mousing over your pic. It simulates what I've always wanted to do.......put you in a laundry mat dryer and stand back to watch you spin.

Posted by: DEB at July 10, 2004 07:13 AM


I hope this all gets straightened out soon, I am running out of money to spend on ebay!

Posted by: SnowVhite at July 10, 2004 03:35 PM


Walks into room. "Hello, Everybody!" :)

Posted by: Robin at July 10, 2004 03:56 PM


God has intended the great to be great and the little to be little ...
The trade unions, under the European system, destroy liberty ... I do
not mean to say that a dollar a day is enough to support a workingman
... not enough to support a man and five children if he insists on
smoking and drinking beer. But the man who cannot live on bread and
water is not fit to live! A family may live on good bread and water in
the morning, water and bread at midday, and good bread and water at
night!
-- Rev. Henry Ward Beecher

Posted by: Author's Name Changed at November 3, 2004 01:11 AM


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